Privacy Policy

1. Collection of Information

Xotil collects personal data necessary to provide our services, including:

●     Name, Address, and Phone Number (for delivery).

●     Email Address (for order confirmation and communication).

●     Payment Information (processed securely via encrypted third-party gateways).

●     Purchase History (to improve product recommendations).

2. Purpose of Use

We use your data strictly for:

●     Processing and delivering orders.

●     Customer support and inquiry resolution.

●     Fraud prevention and security.

●     Marketing newsletters (only if you have opted in).

3. Data Management & Security

We implement strict security measures to protect your data from unauthorized access, loss, or leakage. Access is restricted to authorized personnel only.

4. Third-Party Provision

We do not sell or share your personal information with third parties, except:

●     Logistics Partners: To deliver your goods (e.g., Yamato, Sagawa, or local couriers).

●     Payment Processors: To complete financial transactions.

●     Legal Requirement: If requested by Bangladeshi law enforcement or courts.

5. Cookies

Our website uses cookies to enhance user experience (e.g., remembering cart items). You may disable cookies in your browser settings, though this may affect site functionality.

6. Customer Rights

You have the right to request the disclosure, correction, or deletion of your personal data. Please contact customercare@xotil.com for such requests.